Customer Satisfaction / Support Policy Guidelines   1)     Top executive management of eBuy Discount Sales will communicate to the organization the importance of meeting customer requirements on a frequent basis. 2)     Customer requirements of eBuy Discount Sales are determined, refined, and met with the aim of enhancing customer satisfaction. 3)     eBuy Discount Sales has established and maintains a process for customers to give feedback on eBuy Discount Sales's performance. 4)     Top executive management of eBuy Discount Sales will review and consider customer feedback on a frequent basis. In general, eBuy Discount Sales requires all departments and functions that deal with and represent customers to be involved in the ongoing development and implementation of eBuy Discount Sales's Customer Satisfaction and Support Policy.  These include but are not limited t  marketing, sales, customer service, delivery, billing and servicing.  These functions must develop effective methods and processes, document them in procedures, and maintain records of their activities. Implementation of the above includes: Revising existing contract review procedures and/or developing new procedures to document the processes for identification of customer requirements, Developing and maintaining procedures for measuring customer satisfaction and dissatisfaction, which may incorporate or reference the existing procedure for customer complaints, Developing procedures and work instructions defining arrangements for communication with customers in matters pertaining to product information, order handling, customer complaints and customer feedback, Establishing programs for creating awareness of customer requirements and the importance of meeting these requirements, Developing measures to ensure that customer needs and expectations are determined and converted into specific requirements.  A written procedure is not explicitly required, but there must be a means of demonstrating conformance.

Guarantee Term and Restrictions   This guarantee applies to Soft Products ONLY. Warranty and Guarantee terms for Hardware products are as indicated for the particular item. Item must be returned within 7 Days Refund will be given as Exchange Policy Details: Due to copyright considerations, we are unable to issue cash or credit refunds. Exchange will be provided for any damaged or unreadable product. Please return product in original shipping container, along with your name & shipping address. A replacement will be rushed to you via First Class (or Airmail) USPS. Any product found, upon receipt, to be defective in terms of Quality or Workmanship may be returned, postage paid, for a like replacement. Please NOTE: This policy may be modified for certain promotional offers. For All items transferred by customer download. Upon receipt of payment, a download URL will be provided by eMail. There is therefore NO refund, return, or exchange for these items. If you should fail to receive the URL eMail in a reasonable amount of time, please contact us and we will remail it! For All hardware items. PLEASE NOTE !! Insure that the product is exactly what you want, and that you understand exactly what you are buying (contact seller via eMail with questions) !! Refund will ONLY be issued for defective products, determined solely by examination by seller upon receipt of returned product. If it is, in fact, defective, a FULL refund (including shipping BOTH ways) will be issued. If necessary, please return product in original or equivalent packaging, by same (or LESS expensive) shipping method as received (seller will reimburse buyer for NO more than original shipping cost). If the returned product IS NOT defective, it will be up to the buyer to decide, at THEIR expense, what they would like done with the product. 15% re-stocking fee for damaged or missing-item returns. We regret any inconvenience caused to you. All of our products are tested prior to shipment.

eBuy Discount Sales Privacy Policy   We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully. We collect information about you for two reasons: First, to process your order and Second, to provide you with the best possible service.   We will never resell your eMail address. We may eMail you in the future unless you have told us not to.   We will give you the chance to refuse any marketing eMail from us in the future.   Click for Certification The type of information we will collect about you includes:   Your name Address Phone number eMail address Social security Number Credit/debit card details We will never collect sensitive information about you without your explicit consent.   The information we hold will be accurate and up to date.  You can check the information that we hold about you by logging into your account. If you find any inaccuracies, you may make changes on-line.   The personal information which we hold will be held securely in accordance with our internal security policy and the law.   We may use technology to track the patterns of behavior of visitors to our site.  If so, the data is aggregated so no personal information is identifiable.  This information is not sold or given to 3rd parties.  This can include using a "cookie" which would be stored on your browser.  You can usually modify your browser to prevent this happening.  If you have any questions/comments about privacy, you should contact us at We take your privacy seriously. In order to better help you understand our privacy efforts, please read the following information: Information Collection and Use ** eBuy Discount Sales and Sales is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. eBuy Discount Sales and Sales collects information from our users at several different points on our website. Registration ** There are several different types of information gathered on our web site. In order for some types of users to fully take advantage of our web site, the user must first complete registration forms. During registration, a user is required to give their contact information (such as name, email address, phone number). This information is used to contact the user for any internal purpose necessary, such as completing a transaction. Order ** We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Cookies ** A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our chats that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Log Files ** We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Third Parties ** We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Links ** This web site contains links to other sites. Please be aware that we [eBuy Discount Sales and Sales] are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Security ** This web site takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as Social Security Numbers), that information can be encrypted on the user's end by logging into the site as encrypted While on a secure page the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. If you do not have a lock at the bottom of your screen, please logout and log back in selecting the secure connection for your session. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Only owners and employees who need the information to perform a specific job (for example, our billing clerk or tech support) are granted access to personally identifiable information. Even in our offices, your information is under password protection so that only those that require the information have access. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a guarded and secure environment. Special Offers ** We send all new members a welcoming email to verify password and username. Established members may occasionally receive information on products, services, special deals, and a newsletter. Site and Service Updates ** We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. Correction/Updating Personal Information ** If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support. Choice/Opt-out ** Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists. Notification of Changes ** If we decide to change our privacy policy, we will post those changes in this document so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

eBuy Discount Sales Security Policy   Objective: eBuy Discount Sales recognizes that information is an organizational asset, and eBuy Discount Sales will create security measures and assign responsibilities to protect this asset from loss, theft, and unauthorized modification or disclosure. All security measures must conform to established Total Logistics Consulting policies and applicable federal, state, and local laws. Scope: eBuy Discount Sales's security measures apply to all organization-owned information, either physical or electronic. All regular and contract employees must comply with these security measures. Responsibilities: Every eBuy Discount Sales employee is responsible for safeguarding eBuy Discount Sales information and the physical assets that store this information. Every eBuy Discount Sales employee is also responsible for using computing resources in an effective, ethical, and lawful manner. The Information Services (IS) department heads the security committee and maintains Total Logistics Consulting's security measures. Each department manager will assign one person to be a member of the security committee. All security measures must be approved by the committee, the IS manager, and the eBuy Discount Sales Director. Physical Security: Adequate physical security measures must provide for the protection of human resources, physical and logical assets, and sensitive applications and data. Department managers must protect all hardware assigned to their department. The IS department must protect all hardware not assigned to a particular department. Network Security: The IS department must assess the risks to eBuy Discount Sales information from network, remote, and Internet connections and must implement cost-effective security measures to protect eBuy Discount Sales information. All users must be granted their own user account on the eBuy Discount Sales network. Users must select a secure password and must not divulge that password to anyone. Software Security: Commercial software must be used in accordance with licensing agreements and copyright law. Noncommercial and personal commercial software should not be installed on eBuy Discount Sales computers unless approved by the IS department. In addition, employees should not download software from the Internet without express permission from the IS department. Disaster Contingency Plan: Each department must maintain a disaster contingency plan and submit that plan to the IS department. At a minimum, all eBuy Discount Sales information must be backed up weekly, and all mission-critical information must be backed up daily. Acceptable Use Policy: eBuy Discount Sales information and resources generally should be used only for business purposes. Incidental personal use is permitted, providing it does not consume more than a trivial amount of resources and does not interfere with employee productivity or eBuy Discount Sales business functions.  Employees should not misuse their Internet privileges by downloading large files for personal use. Any questions about acceptable use will be resolved by the security committee. The security committee must maintain and frequently update a Total Logistics Consulting acceptable use policy and distribute this policy to all users. Security Awareness: Department managers must ensure that all employees in their department are aware of, have access to, and comply with eBuy Discount Sales's security measures. The IS department must provide security-awareness training for all new employees. Compliance: In the event that a eBuy Discount Sales employee violates any of eBuy Discount Sales's  security measures, eBuy Discount Sales may restrict that employee's use of computing services, terminate the employee, and/or report the employee to the appropriate law enforcement agency.